NLU, ambiguity and a park sign
A lot has been told and discussed about the challenges of Natural Language Understanding (NLU) in AI. Sometimes called Natural Language Processing, or even considered as a subtopic of it, NLU deals with machine comprehension of the complex human language.There
Escalation from chatbots to humans in Intelichat
There many situations when, even that lot of efforts are spent to have chatBOTs properly trained, not all of the client’s needs are fulfilled by automated chat. In these cases, human support is required, which is called human handoff or
Effective Chatbots Should Meet Knowledge Management and Knowledge Centered Service (KM & KCS)
This article may seem odd for this publication, once it is not restricted to discuss only chatbots, intending to bring up some concepts about Knowledge Management and KCS — Knowledge Centered Service, and chatbots, of course.First of all, it is
An NLU review, with the help of a Hollywood movie
First of all, let me tell you that I really like sci-fi movies, and obviously I’m interested in AI, NLU and chatbots. There are lots of movies that cover AI and robots in some level.For the first time however, as